Saurabh Tiwari

Marketing · Digital Marketing · Artificial Intelligence · Customer Relationship Management · Operations Management · Digital Transformation · Customer Experience · Digital Business Strategy · customer service management

About Me

Oxford Executive Leadership Programme from Said Business School, University of Oxford. Developed Management Essentials from Harvard Business School. Learnt, Elements of AI from University of Helsinki. Sharpened my Customer Relationship Management Skills by means of an executive education programme from Indian Institute of Management, Bangalore. In addition, I have Mastered Fundamentals of Digital Marketing via Google Programme endorsed by Interactive Advertising Bureau (IAB), Europe and accredited by The Open University, U.K. Enhanced my Analytical Skills via Advance Level Google Analytics Programme followed by a Certification. Upskilled my Operational Efficiencies via Operational Customer Experience Management (OCEM) and Six Sigma Lean Certifications from Medallia & Project Management Institute (PMI). Have leveraged my extensive Growth Marketing & Operational experience to establish a solid track record of developing and executing strategies to deliver profitable growth through periods of transformational change with Spice Telecom, Wipro BPO, Europcar, Oman Insurance, Rakbank and Multibillion Global insurers; AIG, Zurich Insurance & AXA Insurance Companies.